Privacy Policy, Legal Notice & Cookie Policy

ISO 17100 Certified Translation Agency » Privacy Policy, Legal Notice & Cookie Policy
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Certified Translation Services Worldwide

Certified Translation Services Worldwide

Privacy Policy

Your privacy is important to us. In this privacy statement we explain what personal data we collect from you and how we use it. We encourage you to read these terms carefully before sharing your personal data with us.

Persons over the age of thirteen may register here as users without the prior consent of their parents or guardians. Children under thirteen years of age must obtain consent from a parents or guardians in order for their personal data to be processed. Under no circumstances will data relating to the professional or economic situation or the privacy of a child's family member be collected from a child without a parent's or guardian's consent. If you are under thirteen years of age and have accessed this website without notifying your parents, you should not register as a user.

This website respects and looks after the personal data of its users. As a user you should know that your rights are guaranteed.

We will never ask for personal information unless it is necessary to provide you with the services you require.

We do not share personal information about our users with any third party, unless it is to comply with legal requirements or with your explicit permission.

We do not use your personal data for any purpose other than those described in this Privacy Policy.

Please note that this Privacy Policy may be modified due to developing legislative or self-regulatory requirements, so users are advised to visit it periodically. The Privacy Policy comes into effect once users decide to fill in any of the contact forms, where personal data is required and subsequently collected.

LinguaVox, S.L. has adapted this website to the requirements of Spanish Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD), and Spanish Royal Decree 1720/2007, of 21 December. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as with the Spanish law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).

Who is responsible for the processing of your personal data?

  • Data controller: Andoni Urien Celdrán
  • Trading name: LinguaVox, S.L.
  • Fiscal Identification number: B95126009
  • Address: Máximo García Garrido. 48980 Santurtzi (Vizcaya) Spain
  • E-mail:
  • Commercial activity: Translation
  • Registered in the Mercantile Register of Bilbao, in volume 3980, book 0, folio 54 and page BI-29582, on 13-12-2000

In accordance with General Data Protection Regulation, the personal data that you share through the contact forms on our website will be treated as “Website users and subscribers” data.

We have implemented all technical and organisational security measures established in the current legislation regarding the processing of personal data.

We process your personal data in accordance with the following principles:

  • Permissibility, loyalty and transparency
  • Data minimisation
  • Limitation of the storage period
  • Integrity and confidentiality

How do we obtain your data?

The personal data that LinguaVox, S.L. processes is obtained from a contact form, or a registration form

What are your rights regarding your personal data?

Everybody has the right to obtain confirmation as to whether or not LinguaVox, S.L. is processing or has processed their personal data.

You also have the right:

  • of access to your personal data or information concerning the processing of your personal data
  • to erasure or rectification of your personal data
  • to restrict the processing of your personal data
  • to object to the processing of your personal data
  • to portability

You may access your personal data at any time, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, you may request the limitation of the processing of your data. Please note that in this case we will only keep them for the exercise or defence of claims, or other legal obligations.

You may object to the processing of their data. In this case, LinguaVox, S.L. will stop processing the data, except for legitimate reasons, such as the exercise or defence of possible claims, legal obligations etc. As a data subject, you have the right to receive your personal data in a structured, commonly-used and machine-readable format and to transmit it to another data controller when:

  • treatment is based on consent
  • the data have been provided by the person concerned.
  • the processing is carried out by automated means.

When exercising your right to data portability, you have the right to have personal data transmitted directly from our data controller to another data controller where technically feasible.

Data subjects shall also have the right to effective judicial protection and the right to lodge a complaint with the supervisory authority, in this case the Spanish data protection agency “Agencia Española de Protección de Datos”, if you consider that the processing of your personal data concerning them breaches GDPR.

Why do we process your personal data?

When you communicate with LinguaVox, S.L through this website, for example to comment on a post, send an email to us, subscribe or request a quote, you provide personal information for which LinguaVox, S.L. is responsible. This information may include personal data such as your IP address, name, physical address, email address, telephone number etc. By providing this information, you consent to the collection, use, management and storage of your information by LinguaVox, S.L. only as described in the Disclaimer & Terms of Use and this Privacy Policy.

LinguaVox, S.L collects personal information in a variety of ways and we process the information provided by you for the following purposes:

Contact form

We request the following personal data:
Name, E-mail address, phone number, postal address

in order to respond to the requirements of the users of

We may use this data, for example, to respond to your request and answer any questions, complaints, comments or concerns you may have regarding the information included on the website, the services provided through and offered on the website, the processing of your personal data, questions regarding the legal texts included on the website, as well as any other queries you may have.

  • he data you provide will be stored on the servers of Dinahosting & Raiola Networks (hosting providers of LinguaVox, S.L.). Both hosting providers are, like us, located in Spain, a country whose level of protection is adequate according to the EU Commission.

Registration Form

We request the following personal data:
Name, E-mail address, age, phone number, postal address

so you can create an account and have access to its features.

  • The data you provide will be stored on the servers of Dinahosting & Raiola Networks (hosting providers of LinguaVox, S.L.). Both hosting providers are, like us, located in Spain, a country whose level of protection is adequate according to the EU Commission.

We many also process your data for other reasons:

  • To ensure compliance with terms of use and applicable law. This may include the development of tools and algorithms that help this website ensure the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data are also collected and obtained through cookies, which are downloaded to the user’s computer when browsing this website. You can read more about this in the Cookies policy.
  • To manage social networks. LinguaVox, S.L. may have a presence on social networks. The processing of data carried out on our followers on social networks of will be governed by this section, as well as the conditions of use, privacy policies and rules of access of the social network, applicable in each case and previously accepted by the user of LinguaVox, S.L. We will process your data in order to properly managing our social media presence report activity, products or services, as well as for any other purpose allowed by the social networks. Under no circumstances will we send individual adverts to the profiles of followers on social networks.

In accordance with the provisions of the European General Data Protection Regulation (GDPR) 2016/679, LinguaVox, S.L. with registered office at Máximo García Garrido. 48980 Santurtzi (Vizcaya), Spain, will be responsible for the treatment of the data of its website users and subscribers.

LinguaVox, S.L., does not and will not sell, rent or transfer personal data that can identify the user to third parties without prior consent. If collaboration with other professionals is needed, users will be asked for their consent, and will be informed of the identity of the collaborator and the purpose of the collaboration. This will always be carried out with the strictest safety standards.

On what legal basis do we process your data?

The legal basis for the processing of your data is consent.

You must give your consent in order to contact us or make comments on this website.

The prospective or commercial offer of products and services sent to you is based on the consent you provide. The withdrawal of this consent does not affect the execution of the subscription contract.

Special categories

We do not process any data which pertains to the special categories set out in GDPR.

How long will we keep your data?

The personal data provided will be retained:

  • as long as the business relationship is maintained.
  • until its deletion is requested by you.

Who might your data be shared with?

Some of the tools used manage your personal data are contracted by third parties.

To provide services strictly necessary for the upkeep and development of, we share data with the following providers under their corresponding privacy conditions:

Google Analytics: a web analytics service provided by Google, Inc., a corporation with headquarters at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help analyse how users use the website. The information generated by the cookie about your use of (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Hosting: Dinahosting, S.L., domiciled in the EU. More information at: (Dinahosting, S.L.). Dinahosting, S.L. processes your data in order to provide hosting services to LinguaVox, S.L.

Business Consultancy: Asegui Asesores with address at C/General Gardoki, 1, 71. 48008. Bilbao. Bizkaia. Spain. More information at: Asegi Asesores processes your data in order to provide consultancy/management services to LinguaVox, S.L.

Web platform: Automattic Inc., domiciled in the USA. More information at: (Automattic Inc.). Automattic Inc. processes your data in order to provide its web platform services to LinguaVox, S.L.


When browsing, non-identifiable data may be collected, which may include IP addresses, geographic location (approximate), a record of how services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes data related to your browsing habits through third-party services. This website uses the following third-party analysis services:

  • Google Analytics

We use this information to analyse trends, manage our website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

How do we keep your data secret and secure?

LinguaVox, S.L. is committed to processing of personal data while respecting their confidentiality and to using them in accordance with the purpose of the same, as well as to complying with its obligation to save them securely and adopt all possible measures to prevent alteration, loss, treatment or unauthorised access, in accordance with the provisions of current legislation on data protection.

This website includes an SSL certificate. This is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and web user, and in feedback, is fully encrypted.

However, LinguaVox, S.L. cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access by third parties.

With regard to the confidentiality of processing, any person who is authorised by LinguaVox, S.L. to process the your data (including its staff, collaborators and service providers), will be under an appropriate obligation of confidentiality (whether a contractual or legal duty).

In the event of a data breach , LinguaVox, S.L. shall notify you without undue delay and shall provide timely information related to the incident as it becomes known or when reasonably requested by you.

Accuracy and veracity of the data

You are solely responsible for the veracity and correctness of the data you share with LinguaVox, S.L. We are not personable for the accuracy and veracity of your data.

The personal data you provide in the contact or subscription form should be complete and correct.

Acceptance and consent

The user declares to have been informed of the conditions regarding the protection of personal data, and accepts and consents to the processing of these data by LinguaVox, S.L. in the manner and for the purposes indicated in this Privacy Policy.

Withdrawing consent

The consent given may be withdrawn at any time by communicating it to LinguaVox, S.L. in the terms established in this policy. This withdrawal of consent shall in no case be retroactive.

Changes to the Privacy Policy

LinguaVox, S.L. reserves the right to modify this policy in order to adapt it to new legislation, as well as industry practices. In such cases, LinguaVox, S.L. will announce on this page the changes introduced with reasonable notice before their implementation.

Commercial e-mails

In accordance with the LSSICE, LinguaVox does not spend “spam” e-mails, and therefore does not send commercial e-mails by electronic means that have not been previously requested or authorised by the user.

In accordance with the provisions of the Spanish law 34/2002 of Services of the Information Society and electronic commerce, LinguaVox, S.L. undertakes not to send commercial communications without properly identifying them.

Legal notice – Disclaimer & Terms of Use

Contact details

  • Name of data controller: Andoni Urien Celdrán
  • Trading name: LinguaVox, S.L.
  • Fiscal Identification number: ES-B95126009
  • Address: Máximo García Garrido. 48980 Santurtzi (Vizcaya) Spain
  • E-mail:
  • Registered on 13/12/2000 in the Bilbao Companies Register, in volume 3980, book 0, folio 54 and page BI-29582

On this page, we set out the legal terms and conditions that define the relationship between website users and LinguaVox. It is important that you, as a visitor to our website, read and understand the Disclaimer & Terms of Use before continuing to use our website.

LinguaVox, S.L. as the owner of this website, is committed to processing visitors’ and customers’ personal data with full guarantees and to complying with national and European requirements governing the collection and use of personal data of users of the website.

This website, therefore, strictly complies with the Spanish law 15/1999, of 13 December, on the Protection of Personal Data (LOPD), and with the Spanish Royal Decree 1720/2007, of 21 December, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).

General terms and conditions of use

These general terms and conditions regulate the use (from the point of access) of the website(s) belonging to LinguaVox, S.L., including the content and services made available on them. Any person who accesses this website agrees to these terms and conditions at all times.

What personal data do we collect about you and how do we collect them?

Please see our Privacy Policy for more information.

Duties and obligations of website users

You, as the user of our website, are informed and understand that accessing this website does not imply, in any way, the beginning of a business relationship with LinguaVox, S.L. The user thereby agrees to use the website, its services and contents without disregard to current laws, good faith and public order.

The website must not be used for illicit or harmful purposes, or in any way that may cause damage to or impede the normal operation of the website. The reproduction, distribution or modification, in whole or in part, unless expressly authorised by LinguaVox, S.L. is strictly forbidden. The rights of the provider of LinguaVox, S.L. as website owner must be respected at all times. Furthermore, this website may not be used for commercial or advertising purposes.
When using the website, the user undertakes to not commit any act that could damage the image, interests and rights of LinguaVox, S.L., or other third parties, nor damage, disable or overload the website, or prevent, in any way, its normal use and functioning.

While LinguaVox, S.L. has adopted all necessary and appropriate security measures, the user should be aware that security measures of online computer systems are not completely reliable and therefore we cannot guarantee the absence of malware or other elements that may cause alterations to the software and/or hardware of the user or their electronic documents and files contained therein.

Security measures

The personal data shared by the user to LinguaVox, S.L. may be stored in automated or non-automated databases, whose ownership corresponds exclusively to LinguaVox, S.L., which has adopted all possible technical, organisational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein, in accordance with the provisions of current legislation on data protection. Communication between users and will be conducted through a secure channel, and the data transmitted are encrypted with https protocols. We can therefore guarantee the best security conditions to guarantee the confidentiality of our user’s personal data.

Conflict resolution platform

We refer you to the conflict resolution platform provided by the European Commission, which is available here:

Intellectual and industrial property rights

Under the provisions of Articles 8 and 32.1, paragraph 2, of the Spanish law on intellectual property, the reproduction, distribution and public communication of all or part of this website, for commercial purposes, in any medium and by any technical means, is prohibited without the expressed authorisation of LinguaVox, S.L.

The user undertakes to respect the rights of LinguaVox S.L.’s intellectual and industrial property, and understands and accepts that the entire website, containing, but not limited to, text, software, content (including its structure, selection, arrangement and presentation), podcasts, photographs, audio-visual material and graphics, is protected by trademarks, copyright and other legitimate rights, in accordance with international treaties to which Spain is a party as well as other property rights and laws of Spain.

In the event that a user or third party considers that there has been a violation of their legitimate intellectual property rights by the introduction of certain content on the web, he/she must notify LinguaVox, S.L. indicating the following:

  • Contact details of the affected party who is the owner of the allegedly infringed rights, or the representation with which he/she is acting in the event that the claim is submitted somebody other than the affected party.
  • Which content is protected by intellectual property rights and its location on the website, accreditation of the intellectual property rights indicated, and an express declaration in which the affected party accepts responsibility for the veracity of the information provided in the notification.


LinguaVox, S.L. takes all possible care before posting information onto this website. However, it makes no guarantees to the accuracy and veracity of the information and assumes no liability for damages caused by using the information contained on this website, particularly regarding:

  • The lack of availability, maintenance and effective operation of the website, or its services and contents.
  • The existence of malware, malicious or harmful programs in its contents.
  • Illegal, negligent, fraudulent use of the website, which goes against this disclaimer.
  • The lack of permissibility, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.
  • LinguaVox, S.L. shall not be liable under any circumstances for any damages that may arise from illegal or improper use of this website.

Applicable law and jurisdiction

The relationship between LinguaVox, S.L. and the users of its data communication services, present on this website, are subject to Spanish legislation and jurisdiction, and to the courts of Bizkaia, Spain.


If you have any questions about this Disclaimer & Terms of Use, or any comments about our website(s), please contact

Cookie Policy

On this website, data is collected as explained in the Privacy Policy. One of the ways we collect data is through the use of technology called “cookies”. At LinguaVox, S.L. we use cookies for several reasons.

What is a cookie?

A “cookie” is a small amount of text that is stored on your browser (such as Google Chrome or Apple Safari) when you browse most websites.

What is a cookie NOT?

A cookie is not a virus, Trojan horse, worm, spam, spyware, or pop-up.

What information does a cookie store?

Cookies do not usually store sensitive information about you, such as credit card or bank details, photographs, personal information, etc. The data they store are technical or statistical, such as personal preferences, personalisation of content, etc. The web server recognises your web browser rather than you as a person. If you usually browse with the Chrome browser and try browsing the same website with a different browser such as Firefox, you will see that the website doesn’t realise that you are the same person because it is actually associating the information to the browser, not the person.

What types of cookies are there?

  • Technical Cookies: these are the most elementary type of cookies and allow the website, among other things, to know whether a human or an automated application is browsing, when an anonymous user is browsing and when a registered user is browsing. These are basic tasks for the operation of any dynamic website.
  • Analysis Cookies: these collect information about the type of browsing you are doing, the sections you use the most, products consulted, time of day, language, etc.
  • Advertising Cookies: these display advertisements based on your navigation history, country of origin, language settings, etc.

What are first-party and third-party cookies?

First-party cookies are generated by the page you are visiting and third-party cookies are generated by external services or providers such as Mailchimp, Mailrelay, Facebook, Twitter, Google adsense, etc.

What cookies does this website use?

This website uses both first-party and third-party cookies. The following cookies are used on this website:

First-party cookies:

Login: these cookies allow you to log in and log out of your LinguaVox, S.L. account

Personalisation: these cookies help us to know which websites you have interacted with, so we can show you related content.

Preferences: these cookies allow us to remember your settings and preferences, such as your preferred language and privacy settings.

Security: these cookies help to avoid security risks, mainly to detect when someone is trying to hack your LinguaVox, S.L. account.

Third-party cookies

This website uses analysis services, specifically Google Analytics, to help us to analyse how users use the website and improve its usability. These services do not process data that could identify the user. Google Analytics is a web analytics service provided by Google, Inc. You can find out more about the type of cookies used by Google here.

LinguaVox SL uses the platform WordPress, owned by the American company Automattic, Inc, for supplying and hosting blogs. The use of cookies by the platform is never under the control or management of the person responsible for the website. The platform may change the cookies’ function at any time, and/or create new cookies. These cookies do not provide any benefits to the website owner. Automattic, Inc. also uses cookies to help identify and track visitors to WordPress sites, learn how they use the Automattic website and their website access preferences, as described in the “Cookies” section of its privacy policy.

Social media cookies may be stored on your browser while you are browsing, for example, when you use the share button on to share content to a social network.

Below you have information about the cookie policies of the social networks you might use to interact with our website:

Can cookies be deleted?

Yes, and not only deleted but also blocked, in general or for a specific domain.

To delete cookies from a website you must go to your browser settings, where you can search for cookies associated with the domain in question and proceed to delete them.

More information about cookies

You can consult the regulation on cookies published by the Spanish data protection agency “Agencia Española de Protección de Datos” in its “Guide on the use of cookies” and obtain more information about cookies on the web page

If you wish to have greater control over the installation of cookies, you can install programs or add-ons to your browser, known as “Do Not Track” tools, which will allow you to choose which cookies you wish to allow.

LinguaVox, Your International Translation Agency